Refund policy

At Britelya, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a simple and hassle-free returns procedure.

Easy returns within 30 days

You have 30 days from the date you receive your order to return items. Items must be unused, in their original condition, and returned with their original packaging, labels and accessories. Our support team will guide you through the whole process.

Restocking fee: £0.00 - we do not charge any restocking fee on returns.

Returns policy overview

Return period: You have 30 days from the date you receive your order to return items.
Condition of items: Items must be unused, in their original condition, and returned with their original packaging, labels and accessories.
Simple returns: Our support team will guide you through the whole process.
Restocking fee: £0.00 - we do not charge any restocking fee on returns.

Return costs

For faulty or incorrect products: No cost to the customer. This applies where the product received is incorrect, damaged by the carrier, or faulty in any other way.
If the customer changes their mind: The customer covers the actual cost of the return. This applies where the customer orders the wrong item, the item is not suitable, or they no longer want it. The original delivery charges are non-refundable.

How to return an item

Contact us: Send an email to support@britelya.com with your order number and the reason for the return.
Pack your item: Carefully repack the item in its original packaging, including all accessories, labels and documents.
Send it back: Ship your return following the instructions provided in your return authorisation email. You may use the carrier or shipping method recommended in that email.

Refund process

Inspection: As soon as we receive your return, we will inspect the item to check that it meets our return criteria.
Refund timeframe: Once approved, your refund will be processed. It usually takes up to 5 to 10 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Exchanges

If you would like to exchange your item for a different size, colour or another product, contact us at support@britelya.com and we will help you arrange a quick exchange.