Shipping policy

At Britelya, we are committed to providing our customers with an exceptional shopping experience, in particular through clear and simple shipping policies. We offer free delivery on all orders within the United Kingdom.

Delivery areas

This shipping policy applies to orders shipped within the United Kingdom.

Delivery times

Below are the estimated delivery times for all parcels:

Order cut-off time: 23:59 (GMT/BST). Orders placed after this time will be processed on the next business day, which may add an extra day to the estimated delivery time.
Order processing time: 1 to 2 business days (Monday to Friday). Once your order has been processed, it will be dispatched with one of our trusted carriers.
Transit time: 4 to 6 business days (Monday to Friday).
Estimated delivery time: 5 to 8 business days (Monday to Friday).

Carrier services

We work with the following reliable carriers for deliveries within the United Kingdom, including Royal Mail, to make sure your parcel arrives safely.

Shipping costs

Free delivery: All orders within the United Kingdom qualify for free delivery, with no minimum spend.

Delivery issues

If you experience a problem with your delivery, such as a delay or a lost parcel, please contact our customer service team immediately. We are here to help and to make sure your order arrives safely and on time.

Tracking your order

Once your order has been dispatched, you will receive a notification email containing a tracking number. You can follow your parcel on our order tracking page.